This section outlines the policies on web hosting, site updates, site additions, and payments. Please review the information in this section and if you have any questions contact me.

It is the responsibility of clients to be aware of these Service Policies. Use of my services as a web designer means you agree to the policies as outlined below.

Anyone caught spamming will have their account suspended immediately for 15 days on the first offense. Second offense will result in a 30 day suspension, and third offense will result in account deletion. No refund of hosting fees will be offered.

Payment for web hosting is billed yearly. Payment that is 30 days past due will result in account suspension until the balance due is paid. Payment that is 90 days past due will cause your account to be suspended, and it will be deleted, along with all your site information from the web. All fees must be paid before your account is reinstated and if it has been deleted you will be billed for reinstalling your website before it is uploaded and reinstated.

Please request smaller site additions or updates at least 3 days in advance if you can.

However, if it is a large update (2 hours or more required) or a site addition that you must absolutely have immediately (as in yesterday) you will be billed at the premium hourly rate or the new custom design rate if it is a new addition.

• Maintenance Rate - $60 per hour
• Premium Hourly Rate - $75 per hour
• New Custom Design - $80 per hour

Charges for regular and routine updates are based on minutes, so if I work on your site for 30 minutes, you are billed for 30 minutes, not 1 hour.

Extensive site updates (updates that will require 6+ hours) or customized applications such as e-commerce stores, blogs, etc., or multiple new pages (4+ pages depending on complexity) require at least 5 - 7 days advance notice. Should you wish to redesign your entire site, I will let you know my availability. Custom designs for applications and site redesigns will require a quote and both require a 50% deposit. A new design for an existing site is treated as a new client design and requires a 50% deposit as well as a signed contract.

All services are billed at an hourly rate. Payment for all services is expected upon completion of the service. For invoices that are overdue, NO website updates will be performed until the outstanding invoice is paid. Any quotes for site design, redesign, or custom themes require a 50% deposit, with the balance due upon completion. ALL quotes are an approximate amount and can vary dependent upon the service required or changes requested.

Payment by check

I accept business checks, but I do not accept personal checks. There is a $35 fee for returned checks. Payment by check is due within 10 days of the invoice date.

Electronic payment

Electronic payment is due within 5 days of the invoice date.

PayPal - PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.

Credit Cards - Clients may make payments using Apple Pay, Visa, Mastercard, Discover & American Express.

Checks - Commercial clients may make payments by check or money order. This arrangement requires my prior written approval. Personal checks are not accepted.

No site updates or additions will not be made until payment for the outstanding invoice has been received. There will be NO exceptions.

If you are experiencing any hardship or any cash flow issues, please contact me to arrange a payment plan for any outstanding balance that is 30 days past due. Payment for services rendered that is 30 days past due will result in account suspension unless you contact me to make arrangements. You must make arrangements and make a partial payment in order to keep your account from being suspended.

Accounts with invoices that are 90 days past due will be suspended until full payment is made. Accounts that are suspended will be locked if there is any outstanding balance due. Upon receipt of the full balance of any outstanding payment, your account will be unlocked and the suspension will be removed.

Should you have an account with an invoice that is 6 months past due, your account will be permanently deleted and legal action will be pursued. No refunds will be given and your website files will not be released until payment is made in full, including any legal expenses.